Refund Policy

1. Service Refund Eligibility

• Service not completed due to mechanic unavailability or cancellation by SantaiMoto.
• Mechanic did not arrive within the acceptable window and no reschedule was agreed.
• Customer cancelled at least 24 hours before the appointment.
• Incorrect/defective parts and no timely replacement available.

2. Non-Refundable Situations

• Incorrect details provided by customer (location, bike model, service type).
• Service completed and signed off by the customer.
• Custom / special-order parts that can’t be returned to suppliers.
• Cancellations made < 24 hours before the scheduled time.
• Subjective dissatisfaction after service is rendered.

3. Refund Process

1. Contact Support via Email / WhatsApp / In-app chat.
2. Provide Order ID, name & phone, reason, and any evidence (photos, chat logs).
3. We review within 7 working days.
4. If approved, refund to the original payment method within 7–14 working days (bank/provider dependent).

4. Partial Refunds

For partially completed services or undelivered parts, SantaiMoto may issue a partial refund at its discretion.

5. Promotions & Discounts

No refunds on services booked with promotional codes, vouchers, or first-time offers, unless the issue originates from SantaiMoto.

6. Contact