Privacy Policy

Santai Technologies Sdn. Bhd. (“SantaiMoto”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Services”).

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Home or service location
• Vehicle details (motorcycle make, model, year, plate number)
• Payment and billing information
• Service history and maintenance records

1.2 Automatically Collected Information

• Device information (model, operating system, unique identifiers)
• App usage data and interaction logs
• IP address
• Approximate location data (via GPS or network, if enabled)

1.3 Media and Communications

If you upload photos, voice notes, or messages, we may collect and store this content to provide our services.

2. How We Use Your Information

• Provide and manage motorcycle maintenance and repair services
• Match users with mechanics
• Process payments and transactions
• Maintain service records and warranty information
• Improve app performance and user experience
• Communicate with you regarding bookings or support
• Comply with legal obligations

3. Location Data

We may collect location data to identify service availability, match you with nearby mechanics, and improve routing. You may disable location services via your device settings.

4. Data Sharing and Disclosure

We do not sell your personal data.

• Verified mechanics and service partners
• Payment service providers
• Cloud hosting and analytics providers
• Legal authorities if required by law

5. Data Retention

We retain data only as long as necessary for service delivery and legal compliance.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Secure servers and encryption
• Access control and authentication
• Regular system monitoring
However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

8. Children’s Privacy

SantaiMoto does not knowingly collect data from children under 13.
If you believe a child has provided personal information, please contact us immediately.

9. Third-Party Links

Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us: